LOS ANGELES UNIFIED SCHOOL DISTRICT                                                    CLASS DESCRIPTION

PERSONNEL COMMISSION                                                                               Class Code 4824

Unit D




Assists in planning, configuring, and maintaining the District’s FileNet Enterprise Content Management and related systems, and provides technical assistance to system users.


       Provides systems administration support including: monitoring system usage, error logs, and web

traffic; performing systems tuning; monitoring and optimizing disk space on servers; performing system back-ups; and planning recovery strategies.

       Resolves reported problems on FileNet and related systems including software, application related, and client PC issues; and documents as necessary.

Acts as a liaison between infrastructure staff, District personnel, and vendors to enhance service

            and/or resolve problems.

       Provides support to the user community and resolves technical issues to minimize impact on


       Implements and maintains user access and profiles.

Works with developers to plan and implement technical specifications for system conversion,

interfaces, enhancements, reports, and new applications.

       Applies software patches and upgrades as necessary.

       Maintains documentation of all strategies, processes, and procedures.

       Keeps abreast of upcoming software releases and related technological changes.

       Performs related duties as assigned.



A Systems Specialist - FileNet applies journey-level knowledge and skills in support and enhancement of the FileNet P8 Enterprise Content Management and related systems.


A Technical Project Manager directs some of the activities involved in planning, development, and implementation of a major software applications system or directs all activities for a small software applications project.


A Senior Systems Specialist - Filenet applies advanced technical knowledge of and expertise with the FileNet P8 Enterprise Content Management and related systems to perform a full range of systems support duties.



General supervision is received from a Technical Project Manager or Senior Systems Specialist - FileNet. No supervision is exercised.


       Knowledge of:


            FileNet P8 Enterprise Content Management system including set-up, configuration, performance monitoring, isolation and resolution security design, data protection, and troubleshooting

            Full range of information technology components such as PC’s, servers, networks, and operating systems

            Microsoft Windows including Active Directory, AIX, and Linux

            Scripting languages such as Unix Shell Script

            SQL and Oracle databases

            General system development methodology

       Ability to:

            Analyze and solve complex technical problems

            Evaluate and integrate new techniques in the area of enterprise content management and

                 related technologies

            Prepare long-range technical plans

            Work effectively in a fast-paced environment

            Work both independently and as a member of a team

            Work effectively with customers, vendors, and IT colleagues

            Write clear and logical reports, instructions, and documentation




Graduation from a recognized college or university with an associate’s degree or equivalent semester or quarter units, preferably in computer information systems, computer science, mathematics, or a closely related field. Qualifying experience in addition to that required may be substituted for the required education on a year-for-year basis. Courses in FileNet administration are preferable.



Three years of professional computer technology systems administration and support experience preferably in FileNet or other enterprise content management systems.



A valid California Driver License.

            Use of an automobile.

This class description is not a complete statement of essential functions, responsibilities, or requirements. Requirements are representative of the minimum level of knowledge, skill, and/or abilities. Management retains the discretion to add or change typical duties of a position at any time.


Revised                                                                                                                 Reviewed

06-08-07                                                                                                               10-01-13

GK                                                                                                                         SJ